Bracken Automation builds and runs your AI phone agent, answering every call you miss, day or night. No dashboards. No software to learn. Just a real person who sets up your agent, tailors it to your business, and monitors it.
How It Works
No new number, no new phone, nothing to learn. Here's what happens the next time a call comes in and you can't get to it.
When you can't pick up, the call forwards to your AI agent instead of going to voicemail.
Takes the caller's info and answers common questions about your business. No dead air, no hold music.
Appointments land straight on your calendar. Every call you used to miss becomes booked work, and money that would have gone to the next company.
What you get
No two businesses want their calls handled the same way, so your agent is built around what you need. That might be a text the second someone calls, the full lead sitting in your inbox, or the job booked straight onto your calendar. Here are two of the ways it can work.
New lead captured
Bracken Automation · Yesterday, 8:17 PM
"Hi, I saw you do EV chargers. Just moved in and need one put in the garage. Give me a call when you get a chance."
Site visit, EV charger install
Thursday, Aug 14 · 9:00 AM · Mike R.
The Demo
Hear exactly what your customers would. Pretend you've got a job that needs doing and see how the agent handles it.
The scenario
A fictional electrical contractor. The office can't pick up, so the AI agent answers.
Try calling about
The AI agent takes your info for a callback. It skips booking and pricing by design. Your own agent is built around exactly what your business needs.
Call the number from any phone, or use the button to talk right here in your browser.
About
Patrick Bracken runs Bracken Automation, based in the Greater Philadelphia area. He's a Penn State graduate and mechanical engineer whose background is in thermal management design for spacecraft. He brings the same reliable, efficient design mentality required in space to the small businesses he serves. You're not buying software off a website. Patrick sets up your agent for you, monitors it, and makes adjustments as needed. You stay focused on running your business, which is what you do best.
Patrick Bracken
Founder, Bracken Automation
Get in TouchQuestions
The things owners usually want to know. If yours isn't here, ask Patrick directly.
It's a natural, friendly conversation, not a phone tree. No "press 1." Callers talk the way they normally would, and it responds in real time, asks sensible follow-up questions, and handles interruptions the way a person does. Try the demo above and judge for yourself.
It answers as your business, figures out what the caller needs, answers common questions about your services, and collects the details you'd want in hand: name, number, address, and what the job is. Minutes after the call ends, a summary lands in your inbox, so you call back already knowing who needs what. It's available around the clock, including the after-hours and weekend calls that usually go unanswered.
Yes. Same number, same phone, nothing about how you already work changes. Calls you can't get to simply forward to your agent instead of going to voicemail.
No. It only takes the calls you don't. If you answer your phone, the agent never touches the call. It sits behind your phone exactly the way voicemail does. The only difference is what happens to the callers you miss.
Whichever you want. Some owners want every lead sent straight to them so they stay in control of scheduling; others want appointments booked right onto their calendar. It's set up your way, and you can change your mind later.
It won't guess or make something up. If a question is outside what it should handle, it takes the caller's details and lets you follow up, so no caller ever walks away with wrong information.
No. Nothing to install, log into, or manage. Patrick sets it up for you and keeps it running. The only thing that changes is that you stop losing calls.
You call Patrick and he adjusts it. No support tickets, no dashboards. Because he builds and maintains it himself, changes are quick and handled for you.
Contact
Reach out directly, or send a quick message below. You'll hear back from Patrick himself.
Call or Text Patrick
(610) 283-5132This is Patrick's direct line, separate from the demo agent above.